Return Policy Page

Logistics service terms

April 2022 edition

: April 28 , 2022

Logistics service terms

1 Introduction

1.1 Welcome to BLUE PURCHASE PLANET logistics service (BLUE PURCHASE PLANET Logistics Service, hereinafter referred to as "BPP"). Before using BPP please read the following BLUE PURCHASE PLANET logistics service terms (hereinafter referred to as "the terms", "BPP terms") to understand your concerns about the operating entities of BPP and its affiliated companies and subsidiaries (individually and collectively) The legal rights and obligations of "Global", "we" or "our"). The affiliated enterprises mentioned in this article refer to the enterprises directly or indirectly controlled by any party hereto, as well as the controlling shareholders,

1.2 BLUE PURCHASE PLANET logistics service policy (also known as "BPP policy"): the terms or conditions applicable to sellers using BPP issued by the BLUE PURCHASE PLANET platform and updated from time to time, including but not limited to the BLUE PURCHASE PLANET seller learning center, seller Center logistics announcements and logistics rules, " BLUE PURCHASE PLANET cross-border logistics guide", etc. Unless otherwise specified in the BPP policy, the definitions and interpretations of terms in the BPP policy apply to these terms and the "Cross-Border Seller Terms of Service"; BPP adjustments or unresolved matters will be updated on the BLUE PURCHASE PLANET platform from time to time. Subject to BPP policy.

1.3 You understand and agree that BLUE PURCHASE PLANET has the right to modify, upgrade, suspend, replace or cancel the provision of BPP in accordance with this clause at any time without prior notice. No liability is assumed to you for this. BLUE PURCHASE PLANET can publish the revised version of this clause on the BLUE PURCHASE PLANET platform at any time in a way that BLUE PURCHASE PLANET thinks is appropriate. Amendments to the Terms will become effective 7 days after the date of posting, or will not become effective after the amendment is posted. The BLUE PURCHASE PLANET flow specification is valid within 7 days on the same day. Any comments you have regarding revisions to these terms should be sent in writing to : bpp@blueplanetp.com . If you continue to use the service, you will be deemed to have agreed to and accepted these changes. You should carefully read and fully understand the contents of these terms, especially the terms of limitation of liability and disclaimer, applicable laws and dispute resolution.

1.4 We take your privacy and personal data protection very seriously. During your use of BPP we may collect, use and store your personal data. In order to protect your rights and interests more effectively, we have specified our privacy protection-related operations in the "Privacy Policy" of the BLUE PURCHASE PLANET platform. Please read this Privacy Policy carefully to understand how we collect and use personal information about you or your use of BPP. If you use BPP or provide information on the BLUE PURCHASE PLANET platform, you agree to allow us to collect, use, disclose and/or process your content and personal information as described in the Privacy Policy. If you do not agree to the processing of your personal information as described in this Privacy Policy, please do not use BPP. If we change our Privacy Policy, we will post those changes or the revised Privacy Policy on the BLUE PURCHASE PLANET platform. We reserve the right to modify the Privacy Policy at any time.

2. Service content

2.1 The BPP standard service provided by BLUE PURCHASE PLANET means that your goods (also known as "commodities") arrive at the seller's BLUE PURCHASE PLANET logistics transshipment warehouse (also known as "country/region of origin") and then shipped to buyers. Origin (also known as "destination country/region") one-stop cross-border logistics services, including warehouse sorting and transshipment of commodity parcels in the origin country/region, international logistics transportation, import and export customs clearance and destination country/region delivery services ( Also known as "delivery") to an address specified by the buyer in a certain area.

2.2 After your goods arrive at the BLUE PURCHASE PLANET logistics transshipment warehouse, they will be delivered directly to the destination through the cross-border logistics services provided by BLUE PURCHASE PLANET Logistics Services Pte Ltd (hereinafter referred to as "BPP Pte Ltd"), affiliated companies or their subcontractors The port where the host country is located. For the avoidance of doubt, BPP Pte Ltd may not deliver goods directly to buyers in the destination country, such deliveries may be provided directly or indirectly by BPP Pte Ltd's affiliates in the destination country.

2.3 In addition to the BPP standard service,BLUE PURCHASE PLANET will also provide you with various BPP value-added services according to applicable policies or conditions, such as door-to-door pick-up service at the seller's location, international return logistics service, and other agreements related to BPP value-added services The latest BPP policy announced by the BLUE PURCHASE PLANET platform shall prevail, such as the " BLUE PURCHASE PLANET Cross-Border Logistics Guide". .

2.3.1 The door-to-door pickup service at the seller’s location refers to the free or charged door-to-door pickup service provided by BLUE PURCHASE PLANET logistics based on your sales performance on the BLUE PURCHASE PLANET platform and the applicable area, and other applicable terms and conditions condition. Receive parcel service.

2.3.2 International return logistics refers to the process of returning your goods to the country of origin for whatever reason (including but not limited to buyer returns, abnormal delivery, etc.) after your goods arrive at the destination country/region . BLUE PURCHASE PLANET has the right to adjust the service rate, service content and service standards of the international return logistics service from time to time in accordance with the various entry and exit policies of the applicable country/region.

3. Cost

3.1 BLUE PURCHASE PLANET has the right to charge you BPP standard service fees, BPP value-added service fees and other additional fees (if applicable) and other fees (hereinafter referred to as "BPP service fees") in accordance with the provisions of this agreement. For details of service rates, please refer to the "BLUE PURCHASE PLANET Cross-Border Logistics Guidebook" and the various BPP policies published on the BLUE PURCHASE PLANET platform. BLUE PURCHASE PLANET has the right to adjust service rates from time to time and update them according to the policies of each country/region. Unless otherwise specified, the above prices are subject to the latest announcement on the BLUE PURCHASE PLANET platform. Updated BPP service fees apply to BPP orders you place after the update. If you continue to use BPP

3.2 According to this clause, all BPP service fees include the taxes and fees borne by BLUE PURCHASE PLANET logistics for providing various BPP services, and you shall bear the taxes and fees payable for all imports and exports of goods (BLUE PURCHASE PLANET logistics or buyers). unless agreed to undertake). You should pay the tax payable by BLUE PURCHASE PLANET to the competent tax authority of the place of establishment in accordance with the tax laws of the place of establishment . You can submit the tax certification documents of the above taxes issued by the tax authority of the place of establishment to the tax authority of BLUE PURCHASE PLANET Logistics reimburses the above taxes and fees. If you fail to provide compliant tax documents, BLUE PURCHASE PLANET has the right to refuse to refund the above taxes.

3.3 You agree that BLUE PURCHASE PLANET can directly deduct the various BPP service fees and any applicable taxes that you should pay to BLUE PURCHASE PLANET from the purchase price paid by the buyer. Please refer to the relevant fee settlement cycle and operating terms. The seller contract you signed with BLUE PURCHASE PLANET or the "Terms of Service for Cross-border Sellers" and relevant policies issued by BLUE PURCHASE PLANET .

3.4 Additional/other fee agreements:

3.4.1 If you or your recipient chooses the cash on delivery method, BLUE PURCHASE PLANET has the right to charge a service fee per piece. The service fee is subject to the price published on the BLUE PURCHASE PLANET platform.

3.4.2 If you or your recipient chooses the cash on delivery method, when your recipient fails to fulfill the payment obligation, you should pay BLUE PURCHASE PLANET all expenses related to the transportation of goods (including entry and exit), Including but not limited to round-trip transportation fees, storage fees, insurance fees, storage fees, taxes, etc. At the same time, BLUE PURCHASE PLANET has the right to charge an additional service fee for changing the payment method for each item. The service fee is subject to the price published on the BLUE PURCHASE PLANET platform.

the BPP standard service provided during business peak periods such as statutory holidays or BLUE PURCHASE PLANET shopping promotions, BLUE PURCHASE PLANET has the right to adjust the service content and service charging standards. The content and rate of BPP standard services during peak business hours are subject to the policies announced by BLUE PURCHASE PLANET at that time.

4. Your rights and obligations

BLUE PURCHASE PLANET logistics transfer warehouse by mail or logistics . The consigned goods should be accompanied by a list of goods and other documents and information required by BLUE PURCHASE PLANET . You should truthfully declare the content, quantity, value and other information of the goods in the goods list, and provide accurate delivery address and recipient information. You are responsible for the authenticity, legality and completeness of the reported information. If BLUE PURCHASE PLANET Logistics finds that the content and quantity of the product do not match the product list during the receiving process, or the receiving information is incomplete, it has the right to reject the product.

4.2 You should ensure that the consigned goods meet the logistics and transportation requirements of BLUE PURCHASE PLANET and the relevant laws and regulations of the import and export countries/regions, and the requirements of national or industry standards, and will not infringe the rights of any third party; Production and operation qualification certificates and product qualification certificates. If you violate the above provisions and cause losses to BLUE PURCHASE PLANET or a third party, you shall compensate BLUE PURCHASE PLANET or a third party.

4.3 If your consigned items need to go through approval, inspection and other procedures, you should submit to BLUE PURCHASE PLANET Logistics the supporting documents for completing the relevant procedures, and all responsibilities arising from your failure to provide the corresponding formalities will be borne by you.

4.4 You should pack the goods in accordance with the packaging standards published by the BLUE PURCHASE PLANET platform and the "BLUE PURCHASE PLANET Cross-Border Logistics Guide". The product packaging must comply with the national or industry standards/regions of the importing country. Packing is carried out in accordance with the principle of ensuring the safety of cargo transportation. If the product is damaged due to your substandard packaging, you will be fully responsible for the damage to the product.

4.5 Before the goods arrive at the buyer's location, you should coordinate with the recipient in advance to determine the delivery matters. All losses caused by your failure to reach an agreement with the buyer in advance shall be borne by you. For temporary changes in delivery caused by non-BLUE PURCHASE PLANET logistics, BLUE PURCHASE PLANET logistics has the right to charge additional change service fees (if applicable).

4.6 If the buyer or the recipient designated by the buyer has any objection to the goods or refuses to accept the goods for other reasons, you should contact the buyer to sign for the goods and bear the possible losses caused by the rejection. commodity. If the goods are rejected due to damage, and BLUE PURCHASE PLANET is responsible for rejecting such damaged goods, you may apply to BLUE PURCHASE PLANET for compensation in accordance with the applicable conditions of Article 7.1 of these Terms .

4.7 For the goods that need to handle international return logistics, whether you use the paid international return logistics service or not, you should still bear any fees paid by BLUE PURCHASE PLANET on your behalf or related to the goods, including but not limited to customs duties, customs fines, Customs clearance service fee, etc.

BLUE PURCHASE PLANET logistics and BPP service fees on time according to the provisions of this clause , regardless of whether your goods are complete or not, you may not delay, refuse or deduct the payable amount for any reason.

5. The rights and obligations of BLUE PURCHASE PLANET logistics

5.1 After your goods arrive at the BLUE PURCHASE PLANET logistics transshipment warehouse, it is deemed that BLUE PURCHASE PLANET has started to provide you with cross-border logistics services, and BLUE PURCHASE PLANET has the right to charge you the BPP standard service fee according to the following standards: this clause. If BLUE PURCHASE PLANET provides you with cross-border logistics services other than BPP standard services, you may charge you BPP value-added service fees and other additional fees (if applicable) according to applicable conditions.

5.2 BLUE PURCHASE PLANET is responsible for the safety of the goods during transportation. If the goods are lost or damaged due to improper transportation and storage by BLUE PURCHASE PLANET logistics, BLUE PURCHASE PLANET logistics shall be liable for breach of contract in accordance with the relevant provisions of this clause.

And has the right to charge you for the resulting expenses; if any losses are caused by shopping logistics or BLUE PURCHASE PLANET logistics third-party service providers, including but not limited to customs fines, administrative confiscation, etc., you should compensate BLUE PURCHASE PLANET logistics or BLUE PURCHASE PLANET logistics All the losses of the logistics third-party service provider suffered as a result.

5.4 BLUE PURCHASE PLANET has the right to unpack and inspect the products according to law. If the product is found to be inconsistent with the product information you declared, BLUE PURCHASE PLANET has the right to reject or return the product, and has the right to claim compensation from you for the resulting product. additional fees.

5.5 After your goods arrive at BLUE PURCHASE PLANET 's transshipment warehouse, if you request BLUE PURCHASE PLANET to suspend or terminate this service, BLUE PURCHASE PLANET has the right to decide whether to agree to the request. If BLUE PURCHASE PLANET has started to provide you with cross-border logistics services, you still need to pay the BPP service fee to BLUE PURCHASE PLANET regardless of whether your goods have arrived at the destination or another address you specify, and you are responsible for handling all related needs. cost.

6. Handling of abnormal goods

6.1 Abnormal delivery: the delivery cannot be delivered due to reasons such as the buyer’s rejection, the recipient’s address information is unknown, or the buyer fails to pick up after the deadline (applicable to store delivery and self-pickup scenarios), you should If you know or should know that the product is delivered abnormally, arrange the handling method within a reasonable time, including but not limited to the seller's self-pickup, contacting the buyer for self-pickup, contacting BLUE PURCHASE PLANET to request re-delivery (if applicable), etc. If you specify the processing method within the time limit or refuse to specify the processing method, it will be deemed that you have given up the product and the rights to the product, and BLUE PURCHASE PLANET has the right to decide the processing method of the product at its own discretion.

6.2 Customs return: For the goods that need to be returned because they have not obtained the entry and exit permit from the customs and other port supervision departments, after you receive the notice from BLUE PURCHASE PLANET about the return of customs declaration, or after the return occurs under circumstances that you know or should know, You should inform BLUE PURCHASE PLANET of the handling instructions for this return within the specified time or within a reasonable time ;BLUE PURCHASE PLANET has the right to handle it on your behalf, and you should be responsible for all losses of the product and the payment made by BLUE PURCHASE PLANET on your behalf or related to the product You are responsible for any costs associated, including but not limited to customs fines, duties, customs clearance service fees, and shipping charges.

6.3 Customs detention: For goods that are detained or detained due to violation of entry-exit management laws and regulations or BLUE PURCHASE PLANET's regulations on prohibited items, you shall bear all losses of the goods by yourself, and the BLUE PURCHASE PLANET logistics agent shall be responsible. Any charges you pay or incur in connection with such transportation, including, but not limited to, customs fines, duties, customs clearance service charges and shipping charges.

6.4 Damaged items: If the goods sent/returned by you or your recipient are damaged when they arrive at the designated receiving point or warehouse of BLUE PURCHASE PLANET logistics, including but not limited to natural loss of goods, such as unpackaged goods according to the " BLUE PURCHASE PLANET  cross-border logistics guide", BLUE PURCHASE PLANET logistics will promptly notify you of the designated processing method. If you specify the processing method within the time limit or refuse to specify the processing method, BLUE PURCHASE PLANET has the right to decide the processing method of the goods at its own discretion, and you shall bear the reasonable expenses and losses arising therefrom. Please refer to "BLUE PURCHASE PLANET Cross-Border Logistics Guide Manual" or BLUE PURCHASE PLANET Logistics'

6.5 Other abnormal items: If the goods sent/returned by you or your recipient are misdelivered to the receiving point or warehouse of BLUE PURCHASE PLANET due to BLUE PURCHASE PLANET logistics, BLUE PURCHASE PLANET logistics does not need exceptions. You assume any responsibility for the custody of the goods. If you do not collect your goods in time, BLUE PURCHASE PLANET has the right to charge you relevant handling fees in accordance with the provisions of Article 6.6.

6.6 No matter what reason your goods are stranded in the BLUE PURCHASE PLANET logistics warehouse, after BLUE PURCHASE PLANET logistics sends you a time-limited pick-up notice, or after you know or should know that the above-mentioned abnormal goods are stranded in the BLUE PURCHASE PLANET logistics warehouse BLUE PURCHASE PLANET Within 15 days and 1 working day of the logistics warehouse, you should pick up the goods at the designated location of BLUE PURCHASE PLANET logistics in time. If you fail to collect it within the time limit, it will be deemed that you have given up the abnormal product and the rights to the product. BLUE PURCHASE PLANET has the right to:

or

(2) Handle the above-mentioned abnormal goods in other ways that BLUE PURCHASE PLANET logistics deems appropriate.

7. Liability for breach of contract

7.1 During the use of BPP standard services , BLUE PURCHASE PLANET shall promptly take remedial measures or report to you if your goods are lost, shorted, damaged, polluted, deteriorated and the resulting direct economic losses are caused by BLUE PURCHASE PLANET ’s own fault Pay compensation. The compensation standard is subject to the relevant policies officially announced by the BLUE PURCHASE PLANET platform or BLUE PURCHASE PLANET logistics. If stated, it is limited to the actual value of the goods or US$50 (whichever is lower), and the scope of compensation is limited to direct economic losses of the goods. You should submit a written statement of the actual value of the goods or direct economic losses. Certificate. The cumulative amount of compensation you can receive in a calendar year should not exceed $10,000. If you have obtained insurance claims or third-party logistics protection plan compensation/compensation for the above-mentioned economic losses, the ownership of the goods and the corresponding claim rights will be transferred to the indemnifying party, and BLUE PURCHASE PLANET Logistics will no longer be liable for compensation to you. responsibility.

7.2 If your goods do not arrive at the address specified by the recipient within the promised working days after entering the BLUE PURCHASE PLANET logistics transshipment warehouse (the specific promised working days are subject to the " BLUE PURCHASE PLANET Cross-border Logistics Guidelines", due to force majeure and your factors, etc.), you have the right to identify the product as a lost item, and the compensation standard refers to Article 7.1.

BLUE PURCHASE PLANET for compensation in accordance with the provisions of Articles 7.1 and 7.2 of this article . The claim settlement process and operation shall be subject to the BPP policy published on the BLUE PURCHASE PLANET platform, which shall be 120 days after the buyer's order is generated. You submit a compensation request within one natural day, and BLUE PURCHASE PLANET has the right to refuse to process the compensation request if it is overdue.

BLUE PURCHASE PLANET in full and on time in accordance with the provisions of this clause , including but not limited to BPP standard service fees, BPP value-added service fees, and cargo exception handling fees. Overdue and overdue fines shall be paid to BLUE PURCHASE PLANET at the rate of 5‰ of the current payable amount .

BLUE PURCHASE PLANET ’s transportation items, means of transportation, machinery and equipment or other third-party items due to quality defects of your consigned goods, damaged packaging or other reasons that can be traced back to you . In the event of personal injury or death, you shall be liable for all damages.

7.6 If your goods belong to or contain prohibited items and are confiscated, detained or changed delivery routes, resulting in time delay or value loss of other goods, causing economic losses to BLUE PURCHASE PLANET logistics or third parties, you shall be liable for all losses .

7.7 If BLUE PURCHASE PLANET or its affiliated companies are involved in claims or lawsuits due to breach of contract or infringement by you or your staff, you should ensure that BLUE PURCHASE PLANET and its affiliated companies are exempt from corresponding liabilities and losses; BLUE PURCHASE PLANET and its affiliated companies Therefore, if you suffer or undertake losses, damages, expenses and other responsibilities, you shall bear full responsibility.

8. Disclaimer

BLUE PURCHASE PLANET shall not be liable for compensation for loss, shortage, damage, contamination, deterioration or delay of goods caused by the following reasons :

8.1.1 Caused by force majeure. Force majeure refers to objective factors or emergencies that are unpredictable, uncontrollable, or unavoidable, including but not limited to natural disasters such as earthquakes, mudslides, floods, and fires; epidemics, changes in laws and regulations, customs inspections, and acts of government or judicial agencies , decision or order; robbery, robbery and other violent crimes;

8.1.2 Due to the natural nature, inherent defects or reasonable wear and tear of the consignment;

8.1.3 Due to your own reasons or the recipient's own reasons, for example, you did not follow the " BLUE PURCHASE PLANET Cross-Border Logistics Guide", improperly handled the operation steps of the goods, or the recipient did not cooperate with the customs clearance or Failure to provide customs clearance documents leads to delays, damages or loss caused by incorrect/untimely information such as addresses or invoices, or customs clearance delays or even being confiscated by the customs;

8.2 BLUE PURCHASE PLANET is not responsible for indirect losses such as income, profits, actual use, business opportunities, and commercial value that may be obtained from the consignment of goods.

Nine, other

9.1 These Terms are governed by and interpreted in accordance with public international law, without conflict of laws principles. Except as otherwise provided by applicable law, any controversy, controversy, claim or any disagreement arising out of or in connection with these Terms shall be subject to the jurisdiction of the International Court of Justice against BLUE PURCHASE PLANET or the guaranteed party, or immediately related thereto. international arbitration.

9.2 BLUE PURCHASE PLANET reserves the right to entrust or subcontract the performance of any rights and obligations under this clause to any third-party service provider or its affiliates as it deems appropriate.

9.3 Nothing in these terms shall be construed as constituting any agency, partnership or joint venture relationship between BLUE PURCHASE PLANET (including its affiliates and subcontractors) and you. Neither party shall represent or claim to have any power or authority to create obligations of any nature as the agent, partner, employee or representative of the other party.

9.4 If you sign a separate written agreement with BLUE PURCHASE PLANET on BPP standard services or BPP value-added services, the relevant service content, service standards, and service rates are subject to the effective written agreement signed by both parties. prevail.

9.5 Except as expressly stipulated in laws and regulations or in these terms, BLUE PURCHASE PLANET shall not be liable for any indirect, incidental or unpredictable damages, including but not limited to loss of expected profits or loss of goodwill and reputation. , whether or not such damage was caused by negligence.

9.6 Without the prior written consent of BLUE PURCHASE PLANET, you may not use the non-public information and data provided by Global Online Shopping to you, or the non-public information and data of Global Online Shopping that you learn in the process of using BPP. Anyway. Disclosure to any third party.

9.7 BLUE PURCHASE PLANET reserves all rights not expressly granted by these terms.

9.8 If you have questions or concerns about any issues arising from these Terms or the BPP please contact us at: bpp@blueplanetp.com.